Approve / Reject Order at Line Level
In order to reply to a sales order, it must be in the status of "open" or "updated".
There are two ways to update the status of an order:
1. Right click on the order you want to reply to and you will see two options: "Approve Order" and "Reject Order".
2. Double-click on an order to open the order, and click on the green "Approve/Reject the order" button. A pop-up window will appear containing all lines from the order.
In this window, check the boxes to approve/reject the relevant order lines.

In case of rejection, enter your reason (pictured below).
Once you are finished, click on "Submit".
We will deliver the response data to your customer and the order status will change according to your response.